How a bot takes requests, answers questions and notifies the team — without manually handling every message.
A person reads and sorts every message in the messenger: answering routine questions, logging requests, notifying colleagues. At peak hours some requests get missed.
A Telegram bot takes requests, answers routine questions and notifies the right employees.
The bot collects requests in a clear format right inside Telegram.
Common questions are resolved automatically, without a person.
Complex or urgent requests reach the right employee immediately.
We'll show a bot demo on a similar scenario and discuss which requests to automate first.